Paid Holidays and Rules of Clocking In and Out

We value the welfare and growth of our caregivers, so we want to give you what ought to be given for your hard work. Today, we are going to talk about paid holidays and the rules for clocking in and out of your shift. Continue reading to get informed about this topic. 

What Are The Paid Senior Home Help Holidays? 

 At Senior Home Help, we give our caregivers paid time off for specific holidays, and this includes the following: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. If you work on that week with paid holidays, you are entitled to overtime pay of a time and a half for the hours worked over 40 hours. 

When and Where Do You Clock In? 

Basically, you clock in the moment you are with your client, and you will have to use your ClearCareGo application. All our caregivers have this application, and they were taught how to use it during their orientation. 

In case you have trouble accessing your ClearCareGo application due to a forgotten password or technical difficulties, be sure to give us a call, so we can help you resolve it. Another way for you to clock in in the absence of the application is to call this number 1-844-334-1198 using your client’s phone. You will have to answer some questions that will prove that you are on shift, and the same questions will be asked when you clock out. 

Always remember that clocking in and out is important so that you can secure your paycheck. We value your effort in your work, that is why we want to pay you for the hours you have rendered. 

What if you are late when you are clocking in? 

We understand that there are inevitable instances where you will be late for your shift, and so you need to clock out late as well to still cover your entire shift. When this happens, you need to call us to resolve this issue.  

Basically, if your shift is between 8:00 to 12:30 and then you clock in at 9:00, then your expected clock out time is at 1:30, right? However, the authorized time setup on your ClearCareGo application is that you will be clocked out at 12:30 and not 1:30, that is where we will come in to resolve that.  

What if you ran over your clock-out time during your shift? 

There are also instances where your shift extends, say you are accompanying your client to a doctor’s appointment, or it took a longer time to run the grocery. When this happens, you need to give us a call, so we can account for the time you extended during your shift, and that you will get paid for it. 

When do you call the office? 

The previous situations we discussed are some of the instances where you must call the office. However, what other circumstances that you need to do so? Here are some scenarios where you need to call the office: 

  • When you arrive on time, but your client did not open the door, or it is locked 
  • You go in for work but then you did not know that your client went out before your shift starts for an unexpected doctor’s appointment. 
  • Your client has been in the hospital since midnight and then you got to their house on time to start your shift. 

These are some of the common scenarios where you must call the office to inform us about it. We will use all the client’s emergency contact information to reach them out and find out their conditions. 

For the third scenario, you will get a one-hour worth of your rate as convenience pay for showing up. However, you will not get this if you do not call the office to inform us about it. 

What are other reasons for calling the office?

Proper and quick communication is an integral part of keeping our operations running smoothly. We do not want our caregivers and clients to suffer inconveniences because of lack of and late communication. Here are some other reasons when you need to call the office: 

  • You are coming in late for work 
  • There is a huge risk that you will be late because of traffic or any unexpected event in your life 
  • You are running over your set time to clock out 
  • When your client wants to give you an early time off 
  • The client tells you that he or she wants to change the work hours and you agree with it 

We want to keep a transparent and accurate record of your working time so that you will be paid accordingly. At the same time, we will not compromise the welfare of our clients. Remember that we have a mission to help our clients live independently and show them genuine compassion to boost their happiness. 

What is the office’s contact number to call? Is it available 24/7? 

The contact number you will call for any of these scenarios is (302) 538-6027 and it is available 24 hours, 7 days a week. Whether you are calling at night, we have someone on call to handle any concerns from our caregivers and clients. You will use the same contact number to call our office during official business hours: Monday to Friday between 8:00 am to 4:00 pm. 

 There is an answering service that will ask you questions, and your answers will be sent over to the person who is on call. After providing all the details, expect that the administrator to call you back, and make sure to pick it up, so we will know what is going on. 

If you are calling to inform us that you will be absent because you are sick, then we need to know why. This is due to COVID, and we just want to take extra precautions to protect the client and the management. We will have proper documentation first before you can get back to your shift. 


When it comes to your work schedules and sudden changes in your clock in and out, you must inform us right away. Call this number (302) 538-6027 for any changes to your work schedules and for any concerns regarding your client. Let us keep constant and responsive communication to avoid problems in the future. We want to help you along the way. Thank you for taking the time to read this Caregiver Help article.